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Seasoned business consultant, with over 8 years experience in the field, on projects involving:
- design & implementation of service management processes
- performance management
- training & human resources
- business planning & management support
- setup & management of IT operations functions
- merger & integration of international IT service providers
- IT Strategy
- Business Intelligence
IT Service Management | Change Management | Management Consulting | Business Process
Business Analysis | Management | Performance Management | Business Process | Business Intelligence | ITIL
Management Consultant - Capgemini Romania
March 2016 – Present (4 months)
Management Consultant; ITSM Consultant - CII Partners
February 2008 – Present (8 years 5 months)
Provide management consulting services to our business clients on various projects and areas of expertise.
During the last four years focused mostly on ITSM consulting services by designing, implementing and optimizing ITSM processes based on ITIL V3 framework and ensuring the achievement of maturity level 3 for the respective processes based on the ISO 15504 (SPICE).
(Open)5 projects
Business Relationship Analyst
June 2006 – January 2008 (1 year 8 months)
- set up and manage IT Service Desk & Field Support team for developed & supported business solutions
- maintain relationship with business customers and ensure support for provided solutions (training, performance review, etc.)
Loyalty Specialist
September 2004 – May 2006 (1 year 9 months)Bucharest, Romania
- ensure retention of consumer and business market customers by optimizing price plans and subscriptions
- secure high value customers
- handle company correspondence and all related special requests
Collections Officer
October 2003 – August 2004 (11 months)
- perform outbound calls to consumer market customers with outstanding invoices
- handle inbound calls and emails/fax concerninc payment issues
Professional Service Management
Implementation of IT Service Management processes based on ITIL for a 500+ employees service provider with operations in over 29 countries and activities executed in virtual teams.
Lead consultant on:
- Design & implementation of Change Management, Event Management, Release & Deployment Management processes
- Redesign and improvement of Incident Management process
- Achievement of...more
IT Operations Centre
Setup and implementation for IT Operations Center for a 500+ employee service provider offering services to an international organization with operations in over 29 countries.
- Defined internal SOPs for IT Operations Center
- Aligned with representatives of each technical area and ensured handover of technical SOPs to IT Operations Center
- Defined interfaces with Event Management process,...more
FIT International
Integration of two IT Service Providers with operations in over 15 countries into one single Global Service provider working in virtual teams, alignment of procedures, organizational structure and technologies while guaranteeing annual savings compared to originally identified baseline.
- Responsible with business case tracking and personnel handover reports.
- Weekly and monthly deviation...more
Organizational Development and Performance Management
Act as part of the Organizational Development and Performance Management team supporting the OMV Petrom Head of Refining by:
- support the periodic Refining Business Plan Review meeting
- draft and detail specific performance standards and procedures
- act as part of the Board member's executive office
Turnaround - Field Academy Stream (Learning and Development)
Implement full management training program for our customers by identifying and defining the training needs with focus on management skills and establishing suitable training models and specific courses.
Manage contact with training providers and establish recurring and on demand training sessions.
Support preparation and delivery of the some of the first training modules.
ITIL V.3 Expert - Managing Across the Lifecycle
APMG, License 02578270-01-QQNN
ITIL v.3 Foundation Certificate
APMG
ITIL v.3 Service Strategy Certification
APMG
ITIL v.3 Service Design Certification
EXIN
ITIL v.3 Service Transition Certification
APMG
ITIL v.3 Service Operation Certification
APMG
ITIL V.3 Continual Service Improvement
APMG
