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Excellent in working with others to achieve a certain objective on time and with excellence.
I can help you with:
Troubleshooting Software (any Microsoft product) and Hardware issues (Laptops, Desktops, Printers, Network Printers, etc.)
Network configuration (Setting up Wireless routers, PPPoE connection configuration, VPN configuration)
Web Design (Wordpress, Wix)
IT Outsourcing
Knowledge management
Troubleshooting IT issues
Software Support
Strong technical background (5+ years)
I am fluent in 3 languages: Romanian, English and Italian
Senior IT Service Desk analyst (Helpdesk) in Genpact - 2 years
IT Service Desk Process Trainer (Knowledge Manager) in Genpact - 6 months
Software Support Engineer in Oracle - 1 year
Curently working at Microsoft Romania
Microsoft Azure (Microsoft's cloud platform)
