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1. Ability to work under presure
2. Ability to make decisions and solve problems
3. Ability to communicate verbally with people inside and outside an organization
4. Ability to plan, organize and prioritize work
5. Ability to obtain and process information
1) 14 March 2012 - Present
Sales Support Specialist - Bitdefender SRL
As Sales Support Specialist I have the following atributions:
- assistance and support to the sales team (price quotations, credit notes)
- handle the ordering process through various software platforms ( Microsoft Dynamics
AX, Avangate, Partner Advantage Portal, SUGAR CRM)
- Part of development and implementation team of Bitdefender Partner Advantage
Network
- Check and ensure all approvals are in place for partners’ orders processing
- Point of contact for receiving and solving requests from Key Account Managers and
portfolio partners with respect to internal policies and procedures and providing timely
resolutions(implementation of marketing campaigns, inventory reports, credit notes
requests)
- Anticipate problems and initiate actions to ensure customer orders are processed
efficiently
- Manage accounts from leads prequalification, through contract negotiations, signing
and post-sales support
- Organize webinars with partners and training new hires
- Coordinate with development team to implement development feature requests from
partners and sales teams and correct bugs
2) 25 Feb 2010 - 13 Mar 2012
Junior Back Office - ING ROMANIA
As Junior Back Office I had the following atributions:
I was support for front -office operators for solving customer's requests as: opening of customer/accounts ,closing customers/accounts, cutting up fees, home-bank settings(Online),direct debit mandates, foreign currency exchanges/formation deposits, archiving operations/scan documents, providing financial answers to customers/non-customers, generate payment orders, filtering the Non Customers in the Client Garnishment Administration Department and give them an answer for their application
3)1st of July 2009- 31 Jan 2010
Data Entry Operator - Ekeep Romania
As Data Entry Operator I prepared the documents for scanning and placed specific collected information in the internal archiving software programs.
4)1st of July 2008- 15-June-2009
Call Center Operator - Hitmail Romania
The position assumed calling the customers from the company database for :updating personal data,selling various services/products,fulfillment of questionnaires,infoline,debts recovering,selling credits.
Dimitrie Cantemir University Bucharest, Bucharest (Romania) - Finance ( Economist)
Salesforce Administrator Certification
Salesforce AppBuilder Certification
Salesforce Sales Cloud Certification
Project manageemnt course
