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Enthusiastic professional with 10 years experience in ITO transition and operations services: operations management, knowledge management, quality management, continuous improvement.
Currently active in IT project management area, coordinating IT projects implementation through entire project cycle: initatiation, planning, execution & control, closure (medium to large projects)
* ITIL
* Project management
* Service design, transition & operations
* MSA and SLA design and implementation
Areas of expertise:
* ITO services continuous improvement
* Service & Process design
* SLA design and implementation
* ITIL framework
* Data analysis
* Service transition
* Project implementation: budgeting, planning, execution, closure
Lean Six Sigma Green Belt
ITIL Foundations v3
PMP Certification training
Management Developing Plan
Consultative Selling
Managing Customer Relations
