Freelancers

Creative person, analytical mind, organized and focused for a professional  result, with strong negotiation and client orientation skills, who believes in persuasion, team work and integrity.

skilled in maintaining great relationships with clients, delivering

complete communication services and measurable results.

·         Account Manager – skilled to provides information on the range of products and subsequent product support to third parties; organizes trainings for new agents; skilled to evaluate and to give appropriate feedback to the customers’ complaints and requests in relation to specific products; Contribute ideas on ways to resolve problems to better serve the Consumer and improve productivity; Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools).

·         Team Leader - skilled in motivating teams, assigning tasks and overseeing project implementation, delivering results on time and ?nding creative solutions, organizes trainings for new agents; Supervision of team performance – coach, support and appraise; Monitoring on daily basis the staff performance and ensures meeting their individual objectives and perform to establish standards;

·         Customer Care Agent- skilled to Listen attentively to Consumer needs and concerns and demonstrate empathy; Clarify Consumer requirements and probe for and confirm understanding of requirements or problem; Resolve Consumer requirements through first contact resolution; Confirm Consumer understanding of the solution and provide additional