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• Proven working experience as a customer service manager
• Experience in providing customer service support
• Excellent knowledge of IT management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Management & Business Administration
• ITIL Expert certification - MALC
ITIL implementation, IT Service Management, IT Project Management, Training & Coaching, IT Business Consultancy
Global IT Service Manager for last 10 years in OMV and Michelin
Bachelor of Business Administration (B.B.A.)
