/ 
/
Project management, People management, Problem management, Incident management, Operations management, Support, Technical support, Recruitment, Onboarding specialist, Human Resources, HR coaching, Customer care specialist, Customer support, JIRA, Entersoft ERP, Magento 1.
Project manager - TokenPay
Responsibilities:
-coordinate internal resources and third parties / vendors for the flawless execution of the projects;
-ensure that all projects are delivered on time, within scope and within budget;
-develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility;
-ensure resource availability and allocation;
-develop a detailed project plan to track progress;
-use appropriate verification techniques to manage changes in project scope, schedule and costs;
-measure project performance using appropriate systems, tools and techniques;
-report and escalate to management as needed;
-manage the relationship with the client and all stakeholders;
-perform risk management to minimize project risks;
-establish and maintain relationships with third parties / vendors;
-create and maintain comprehensive project documentation or supervise the documentation process;
-recruitment and onboarding.
Project manager - Novit
Responsibilities:
- implemented the company’s first eCommerce platform project;
- defined project scope, long and short term goals and deliverables that support business goals in collaboration with management and stakeholders and within budget;
- coordinated the life cycle of the projects through resources management, time management and activity coordination, applying Agile methodologies;
- planned and scheduled timelines and milestones of the projects;
- created accounts and distributed roles within the team accordingly;
- managed the social media connection with the final clients;
- ensured project documents are up-to-date and stored properly.
Operations TeamLead - Spearhead Systems
Responsibilies:
- managed the technical support department and internal communications between IT and other departments;
- made sure that the support requests and projects are delivered on time, on budget and within scope;
- scheduled and planned for internal resources in conjunction with other internal parties;
- acted as a point person for client communications;
- managed all resources required to develop the project and ensured timely integration, productivity and efficient use of resources;
- managed all ongoing support and project finances by tracking hours and costs against budget on a weekly basis;
- effectively managed outside vendor relationships, including extended teams (internal resources with customer resources);
- created, maintained and presented project plans and other relevant project artifacts;
- scheduled meetings and workshops and arranged the availability of the needed resources in order to fulfill the agenda set for them;
- generated project minutes and acceptance documents;
- leaded meetings and gained consensus when diverse and dissenting viewpoints were presented;
- translated ideas and theories into prioritized and actionable steps;
- consistently and effectively used project management and time tracking tools (internal tools, as well as helping the company to identify new tools);
- proactively pitched new opportunities and services to existing clients that can result in a change order or a new project opportunity;
- recruitment responsibilities: resumes screening, first contact, scheduling and keeping interviews, on boarding and coaching.
Incident Management and Operations TeamLead - elefant.ro
Responsibilities:
- managed and acted as escalation point for problem and major incident records (on a 24/7 on-call basis), related to IT applications and systems;
- analyzed the technical issues encountered and identified the technical teams that need to be involved in the incidents, in order to provide a problem analysis and resolution;
- assisted the core team of technical members by using problem solving techniques;
- identified bugs and issues on the platform and monitored them until they were fixed by the development teams;
- monitored tasks and updated the final client in order to make sure that the reported issues are fixed;
- monitored small Support projects and sprints;
- recruited incident managers and helpdesk engineers- resumes screening, first contact, interviews and on-boarding;
- created a workflow for the entire company and sent periodic notifications regarding the SLA and differences between departments, so that the employees can send their requests to the correct department;
- provided at any hour details and assistance regarding the site or application issues;
- performed operational tasks to ensure the functionality of the site and the campaigns;
- supervised and monitored the activity of both Incident Management and Helpdesk teams;
- monitored bugs and tasks registered in partners' JIRA project, in order to make sure they're delivered;
- structured wiki pages for the entire company;
- documented daily operations and creating procedures for internal use (technical department), as well as for the entire company.
Incident manager - elefant.ro
Responsibilities:
- managed and acted as escalation point for problem and major incident records (on a 24/7 on-call basis), related to IT applications and systems;
- analyzed the technical issues encountered and identified the technical teams that need to be involved in the incidents, in order to provide a problem analysis and resolution;
- assisted the core team of technical members by using problem solving techniques;
- identified bugs and issues on the platform and monitored them until they were fixed by the development teams;
- monitored tasks and updated the final client in order to make sure that the reported issues are fixed;
- monitored Support projects and sprints;
- recruiting incident managers - resumes screening, first contact, interviews and on-boarding;
- documenting daily operations and creating procedures for internal use, as well as for the entire company;
- created a workflow for the entire company and sent periodic notifications regarding the SLA and differences between departments, so that the employees can send their requests to the correct department;
- provided at any hour details and assistance regarding the site or application issues;
- performed operational tasks to ensure the functionality of the site and the campaigns.
Customer Support Representative - elefant.ro
Responsibilities:
- managed eCommerce Customer Support through effective and timely use of
email, LiveChat, phone and even walk-in customer support;
- solved inquiries and issues for eCommerce and wholesale customers with a solution and
satisfaction-oriented mindset;
- assisted in the creation of orders for direct consumers and wholesale business customers;
- performed order management and fraud check duties;
- monitor, test, and troubleshoot eCommerce systems;
- monitored orders incidents and announced customers when issues appeared;
- daily checked issues and worked on identifying bugs within the platform, monitoring the solutions so that the customers were updated;
- contributed to ongoing systems improvements to streamline processes and cross-team
efficiency;
- small recruiting tasks - resumes screening and scheduling interviews.
Recruiter - Restaurant Terasa Doamnei
Responsibilies:
- establishing recruiting requirements by studying organization plans and objectives; meeting with the manager to discuss needs;
- designing and implementing the overall recruitment strategy;
- sourcing and attracting candidates by using databases, recruitment sites and social media;
- conducting interviews and filtering candidates for open positions.
Brand Ambassador Tobacco - JTI
Responsibilities:
-promoted the company's brands in line with the promotional programs developed by the Marketing department;
-offered details about all company's products;
-analyzed opportunities and situations, in order to provide the best solution for each customer.
Call center representative - Nexus Electronics
Responsibilities:
-making contact and providing support to new and existing customers regarding the services offered by the company;
-understanding and explaining to new customers how GPS Tracking and Nexus Locator solutions work, in order to sell the right amount of equipments for each company.
Broadcast assistant - Radio Guerrilla
Responsibilities:
-making sure things are set for the on air shows;
-preparing the appointments and taking care of the guests for the on air shows;
-analyzing and preparing short summaries of the news for each day;
-taking calls from listeners, analyzing them and passing them through in the show.
