Freelancers

Experienced Information Technology Support technician with a demonstrated history of working in the information technology and services industry.

Skilled in Management, Technical Support, Brand Management, Product Management, and on-site network management and support services to provides supplemental and total management support for IT systems across diverse industries.

prioritize work, attention to details and logical thinking skills and a clear understanding of technical problems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and Willingness to take on added responsibilities to meet team goals.

Ø  Recognized by my managers to have good leadership and initiative

Ø  Prepare accurate and timely reports

Ø  Provide prompt and accurate feedback to employees / management

Ø  Can prioritize and manage several open issues at one time & Work under pressure.

Ø  Adaptive, Flexible and Fast learner.

Ø  Ability to prioritize work, attention to details and logical thinking skills.

Ø  Supervisory Experience.

Management Experience.

IT Support Technician

Freelance

Jan 2022 – Present

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IT Support Engineer

HCL Technologies, EGY

March 2019 – Present

P&G GBS Partner, Project: P&G Account

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Senior Service Technician

Redington Gulf, EGY

October 2016 – February 2019

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Team Leader

Metra Computer LLC, UAE

April 2011– May 2016

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Senior Service Technician

Metra Computer LLC, EGY

September 2007– March 2011

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Service Technician

Pixel Group, EGY

March 2007– September 2007

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Service Technician

Diamond Computer, EGY

January 2006– February 2007

Ain Shams University

Undergraduate

Bachelor of Information Systems and administrative

Cultural Institute for Computer & Wireless Studies

2016 – 2018

A general class wireless operator and a third naval officer

HCIA Cloud Computing (Huawei)

HP certifications

Acer certifications

Dell certifications

Lenovo certifications

Cybersecurity Intro (IBM)