/ 
/
Information Technology professional with over 8 years experience on Business Analyst, IT Project
Management, Customer Satisfaction related with IT tools, Servers migration , Developing IT strategy and
processes.
I understands how to drive individual and team performance through continuous improvement. Has a strong
desire for knowledge and education. Recognizes and understands the importance of global communication,
VOC and Customer Satisfaction.
Specialties: Business Analysis, Six Sigma, Oracle EBS, Databases , Network, Windows Servers, IT Assets
procurement.
Business Analysis
ERP
Software Documentation
Business Process
Project Management
Process Improvement
Continuous Improvement
Six Sigma
Oracle
Oracle Discoverer
Analysis
Microsoft SQL Server
Information Technology
Windows Server
Oracle E-Business Suite
Microsoft Office
Cisco Technologies
Network Architecture
Software Implementation
SharePoint
SQL PL
Agile Methodologies
Networking
1. Senior Business Analyst at JLC Manufacturing Central Europe at JLG Manufacturing Central Europe SRL
September 2013 - Present (3 years 1 month)
- Provide subject matter expertise in Oracle EBS of modules (Purchasing, Bills of Materials, Inventory, MRP,
Materials handling and transactions, etc.)
- Define, manage and implement Improvement Projects to meet customers satisfaction.
- Create and maintain workflows, approval processes, and validation rules based on the internal IT
policy requirements, and monitor systems and applications platform.
- Monitor tickets to ensure SLA were met and completed in a timely manner..
- Document and train team members to find the cause that are producing issues, and new products related
with IT hardware and software.
- Define project scope, goals and deliverables for achieving the deadline.
- Developed relationships with internal customers and led efforts to improve customer communication.
- Listen the Voice of the Customer to be able to drive project improvement/implementation in order to meet
customer requirements and satisfaction.
Projects:
- Develop and Implement Barcode labels for shipping parts.
- Improve the Helpdesk support process for local site.
- Six Sigma projects support for local site and globally..
- Improve the system backflush process for all production areas.
2. Business Analyst at JLG Manufacturing Central Europe SRL
May 2008 - Present (8 years 5 months)
- 1st Line Support of end *** .
- Business applications development.
- Perform relevant setup for Oracle.
- Research for correct operation of the application;
- Execute Oracle freatures testing in co-operation with (key) *** .
- Pro-actively manage networks and systems within the Local Area Network and backup system (Symantec
Backup Exec)
- Meet with internal and external customers to understand the business process and make recommendations;
- Perform process review, analysis and documentation;
- Develop proposal solutions to improve business issues.
- Perform estimate time for projects tasks for team members.
- Quantify the business benefits and prepare the business case to obtain approval for the project / change.
- Provide support to the development and establishment of IT internal processes, work instructions and
standards;
- Ensure *** business related activities compliance with IT standards.
3. IT Consultant at SC Eytro SRL
March 2007 - May 2008 (1 year 3 months)
- Software Implementation (Microsoft Dynamics Navision, Salary) in accordance with customer
requirements.
- Participating in the developing software plans.
- Assistance and advice for clients..
- Permanent search for ways of optimizing the software freatures in accordance with customer requirements.
- Trainings for customer employees.
- Clients database administration.
- Used Agile User Story to plan, track and keep activities.
- Organized projects and tasks, tracking projects and tracking issues in Confluence and Jira.
"Herman Oberth" University of Sibiu
Bachelor of IT, Diploma, 2002 - 2006
Grade: IT Engineer
Activities and Societies: Member of University IT Data Center
Six Sigma Green Belt - JLG Industries May 2013
OHSAS 18001 Internal Auditor - AJA Registrar Romania September 2015
Share Point Site Owner Certification - JLG Industries October 2015
ISO 14001 Internal Auditor - AJA Registrar Romania February 2016
Project Manager - International Organization for Project Management™ (IO4PM™) License 32904670119751 August 2016
SIX SIGMA GREEN BELT - International Organization for Project Management™ (IO4PM™) License 82964638672303 August 2016
