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Overview
Provide Tier 1 and 2 support both onsite and remote *** . Identify, troubleshooting and resolve issues with laptop, printers, smart phones, tablets and IT related hardware/software.
Creating, developing and maintaining the website for the company by using HTML, CSS and Photoshop.
System installation (Windows, Linux, Live OS, Os X)
Telecomm: AvayaX, Polycomm, Adobe Conference room
Financial and accounting software maintenance: Citrix, Lotus Notes, Saga, Revisal
Electronical skills: PC, laptop, Mac repair, software and hardware, SMD&BGA replacement, BIOS chip flashing.
Data recovery: PC3000, hard drive failure diagnostic.
Networking: deployment, Remote assistance (Skype4Business, TeamViewer, Remote Desktop Connection), printing (SafeQ)
Implementation of tailored Identity and Access Management (IAM) solutions (Avon’s project).
Excel macros and addons management.
Software and hardware maintenance, including update and development of ERP system.
Good knowledge in Competitive Analysis and Product Management.
Latest Projects:
Finastra Romania:
PC refresh for 130 *** . Profile migration, software installation. Asset management (adding new computers to stock, allocate assets to *** , retire the old asset).
Project length: 8 weeks.
Delphi Romania:
Installing CISCO switch stack, Netapp and Verizon equipment.
Hands and eyes support for teams from DXC (U.S.), Excis (India/Madagascar), Verizon (U.S.).
Delhaize Romania:
Performing user access review on Resource owners, Cost center managers and IT Owners level.
Creating/deleting/changing user’s profile, access rights.
Interacting and offer support for VP, Top managers and Cost center managers
March 2008 – present, Support Engineer
MagIT PC, Bucharest, Romania
MagIT PC is IT maintenance, onsite support and computer service company. We offer support for many companies beside the below mentioned, contract-based clients.
Main clients: Avon Cosmetics (>300 *** Mac and PC), Geotec Consulting (25 *** ), Easy Credit Brokers (12 *** ), 42Km Film (12 Mac Users), Excis International (>50 *** ), Capsa Hotels&Restaurant (20 *** ), TIP Romania (10 *** )
Finastra Romania:
PC refresh for 130 *** . Profile migration, software installation. Asset management (adding new computers to stock, allocate assets to *** , retire the old asset).
Project length: 8 weeks.
Delphi Romania:
Installing CISCO switch stack, Netapp and Verizon equipment.
Hands and eyes support for teams from DXC (U.S.), Excis (India/Madagascar), Verizon (U.S.).
Delhaize Romania:
Performing user access review on Resource owners, Cost center managers and IT Owners level.
Creating/deleting/changing user’s profile, access rights.
Interacting and offer support for VP, Top managers and Cost center managers
Philips Romania:
PC refresh for >100 *** , Asset management
Engineer
CISCO (CCNA)
