IMPORTANT: PLEASE APPLY FOR THIS POSITION AT THE FOLLOWING LINK:
https://www.crossover.com/x/redirect/job/2231?utm_medium=JB&utm_campaign=Stf&utm_source=Eurojob
*applications sent via e-mail will not be taken into consideration.
Company Overview
Aurea Software is a rapidly growing enterprise software company that acquires, manages, and builds mission critical software that thousands of global and mid-market companies use to run their businesses and create transformative customer experiences. We pride ourselves on deeper and more intimate relationships with our customers, and a fanatical commitment to 100 *** customer success.
Role Overview
Aurea Success Associates are the front-line support team that solve customer problems and enable them to avoid future ones. They are driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. They combine high “emotional intelligence” and excellent communication skills with an in-depth understanding of the way customers use our products, and they are constantly looking for ways to improve their own productivity and to collaboratively share those insights with the broader team. Success Associates are a launching pad to a career at Aurea.
What You Do - Job Responsibilities
● Help answer customer questions and solve problems both via email and over the phone in a helpful, proactive, articulate, and empathetic manner
● Document solutions to customer problems in our KnowledgeBase so that the rest of the
success team - and customers - can benefit from them
● Take accountability and ownership of customer issues from beginning to end, and ensure issue escalations are handled appropriately and that customers always know what is going on
● Develop and help implement ideas to improve the problem-solving effectiveness and
productivity of the entire Success team
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